“We do an hour-and-a-half orientation for all new hires,” Donapetry says. “And a good chunk of that has to do with safety procedures.” The company also has a 10-member safety committee that works directly with crew chiefs.
“The safety committee members travel from jobsite to jobsite, overseeing the crew chiefs, and looking closely at safety practices,” says Rivera. Stay Green has 250 employees.
Another key area covered in manuals, tailgate talks, and one-on-one training sessions is safety behind the wheel. One bad truck-and-trailer accident can ruin a whole day. For a company like ValleyCrest, with 4,100 trucks on the road, pulling more than 2,200 trailers, vehicular safety is paramount.
There are many things a landscape contractor can do to reduce the risk of on-the-road accidents. First of all, check the driving record of any employee who will ever be behind the wheel. Mark Borst, president of the 75-person firm of Borst Landscaping in Allendale, New Jersey, gets his insurer to do a “vehicle abstract” on all employees, whether he expects them to be drivers or not.
“The vehicle abstract tells me what tickets they’ve gotten, including whether they’ve ever been cited for driving under the influence. I have to tell you,” Borst confides, “that I’ve been surprised by some of what gets reported back to me. It is not always the person that you think will have a bad record who turns out to be your greatest risk.”
In addition, many companies won’t let a particular driver behind the wheel until and unless he’s been accompanied in the passenger seat by a supervisor or crew chief.
Like Fitzpatrick, safety is job number one for Borst, whose favorite safety-reinforcement device is his iPhone camera. Borst is the first person to arrive at his staging yard in the morning, and for the first 15 or 20 minutes he walks the yard, taking photographs.
“They call me ‘the nut’,” he recounts, “because I’m out there with my iPhone, taking pictures of things I don’t like and emailing them to my crew chiefs right then and there. But I’ll tell you, it works.”
“My company uses a very common-sense approach. I’m not big on sitting my guys down in a classroom,” says Borst, who takes a hands-on approach to safety training. “I am big on having my crew chiefs constantly teaching common sense, and never letting routine get in the way of safety awareness.”
Even as Borst has his crew chiefs conduct tailgate safety talks every other week, there are still what he calls ‘dumb’ injuries. Like the guy who leans against a garage door and slices his finger open on a sliver of metal, or a member of a mowing crew who jumps off the back of a pickup truck and twists an ankle. These injuries could be prevented with just a little more care.
Industry veteran Jerry White, managing partner of a division of ND Landscape called Grassmaster Plus, based in Georgetown, Massa chusetts, does upwards of $7 million in annual sales, and has 70 employees. He says, “With about 60 percent of our work in design/build, and about 40 percent in maintenance, there are all sorts of safety concerns.”
White came to the business as a golf course superintendent. While that’s no longer his work focus, he has a special sensitivity to safety issues involving chemicals, fertilizers, and mowers.
“I’m adamant about how undiluted chemicals are mixed with water for application,” White declares. “I want suits, gloves, goggles, and no spillage. I want the same precautions with pesticides, and I only want trained people—ever—to mix chemicals or apply pesticides.”
On the mower front, White points out a paradox. While he would expect more accidents and injuries with rookie crewmembers, he has found the opposite to be true. The longer a crewmember has been on the job, the greater their chance of sloppiness and overconfidence in themselves and their equipment, and the more possibility for accidents.
“It’s those ride-on spreaders and ride-on mowers,” White says with a sigh. “The guys get so used to them that they become overconfident, and use them on slopes where they ought to use a walk-behind. That’s an invitation to a rollover. In a way, the technology has gotten so good, and the ride-ons are so much faster and easier than the walk-behinds, that the guys get lazy.”
One of the real challenges all landscape businesses face is staff turnover. You put all this effort into safety training, and then when a worker or workers you’ve trained departs on two weeks—or two hours’—notice, you’re in a pressure cooker. Turnover can be an occupational hazard of being the boss, and it’s never as frustrating as when it happens mid-season, when everything is go, go, go and your crews are rolling from sunrise to sunset.
In these situations and others, an audiovisual booster shot might be useful; you might also want to consider a training video. These videos, typically fifteen minutes in length, cover all the key areas of landscape services operation, from mower engines and fueling to trucks and trailers. A worker can watch the video at home or at the office, and even be tested on its contents.
Despite all your best precautions, tailgate meetings, and training, accidents will happen. When those accidents require medical treatment, it doesn’t mean that the injured person always needs to go to the emergency room. You might save a fair amount of money and time by bringing the worker to a nearby urgent care center. You might even be able to cut a deal with a local urgent care facility to serve as your medical headquarters for the season.
Colvin offers one more tip that can make safety more profitable. Before anyone comes to work at your firm, have them sign a simple one-page form —you can decide the precise language with your attorney—that states that to their knowledge, they have no medical condition that would interfere in any way or have any impact on their doing the job. Also, that they have no prior medical condition that could be made worse by the carrying out of any work duties, even in the case of accident or injury.
“Here’s why this can be valuable,” Colvin explains. “If a worker gets injured on the job, he or she won’t be able to claim that it aggravated an old shoulder injury, or knee injury, or what-not. They can’t make that claim.”
With a one-in-50 likelihood of on-the-job injury or accident, anything that can reduce claims is a good thing. To reduce the number of accidents is even better. When you can do both, safety gets profitable, indeed.