Aug. 15 2017
IT WAS THE AMERICAN BUSINESS magnate Harry Selfridge who coined the phrase, “The customer is always right.” He used it prominently in his advertising, and emphasized a customer-service approach...
Aug. 15 2017
Here’s what happened recently in the office of a landscaping company. One team member had the nasty habit of making clicking noises with his mouth while performing administrative duties. This proved...
July 15 2017
In other words, the power of people working together as a team multiplies the amount of work done by individuals. If this is true (and it is), the question you should be asking yourself is, “How...
July 15 2017
One of the stereotypical characters found in old sitcoms was the fussbudget-y, super-uptight ‘efficiency expert,’ usually a skinny, highstrung fellow in a buttoned-down suit and bow tie, hired...
June 15 2017
Some landscape contractors can be slow to adopt new technologies, so it’s tempting to think that we’re also immune to the dangers of digitization...
June 15 2017
Landscape companies that focus on smaller projects, like delivering and spreading mulch, helping out with spring planting, installing lawn drainage or a sprinkler system, likely experience awho peak season...
May 15 2017
Your green-industry company is only as valuable as the people you employ. The question I have for you is, “How valuable are you allowing them to be?” You are probably familiar with what the...
May 15 2017
A piece of military equipment? A monotonal public speaker? A type of bee that keeps its queen fed? How about ‘a revolutionary landscape contractor tool?’ I recently attended a demonstration...
April 15 2017
It has been said that all organizations have some degree of dysfunction. When you stop to consider the jigsaw puzzle of people who are brought together to work for the same company, it is easy to understand...
April 15 2017
His sentiment is one that many senior company owners in the green industry can identify with. Being a small business owner is as close as any of us are likely to get to being a king—after all, we...
March 15 2017
A few months back, I woke up one morning with a tightness in my chest. I thought it was some kind of a chest cold. The next day, I started experiencing flu-like symptoms. A few days later, I was feeling...
March 15 2017
For small businesses, this can be especially worrisome. When faced with the high tax burden that comes with running your own business, you want to make sure that all of your I’s are dotted and T’s...
Feb. 15 2017
Some months ago, our family had three major home improvements that needed to be completed. Discussed in this article is what each company we called did that increased their perceived value to us as they...
Feb. 15 2017
I started in this industry, I was a 25-year old business owner with almost no money. I was seated in my ridiculously small office, a 10-foot by 12-foot portable building, located in Dad’s backyard....
Jan. 16 2017
For the purpose of this article, these “holes in the barrel” are represented by a sundry of mistakes that green industry businesses make, and the water spurting out those holes are your hard-earned...
Dec. 15 2016
As with most problems, the answer lies in the question. We must start by asking, how are Millennial employees different than other generations who have preceded them in the workplace? First, Millennials...
Nov. 18 2016
That is below the national average of 5%. That means that it is more difficult for business owners in this state to find top-quality employees. Whether or not the state you are in is above or below the...
Nov. 18 2016
this moment, the office at Anewalt’s Landscape and Contracting is in turmoil. Not because anything is wrong, mind you; the company is simply transitioning to a much bigger space on its complex in...
Oct. 15 2016
Customer profitability (CP) is the profit the firm makes from serving a customer or customer group over a specified period of time; specifically, the difference between the revenues earned from and the...
Oct. 15 2016
At the end of the movie “The Martian,” stranded astronaut Mark Watney is about to be rescued by the very crew who’d left him for dead. But in order to be able to leave the surface of...