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Aug. 17 2015
The late and feisty Sam Goldwyn, the American film producer at MGM, was beside himself. After six straight box office flops, he brought together his staff and said, “I want you to tell me exactly...
July 15 2015
By now the whole world has heard that California’s Governor Jerry Brown has issued an Executive Order which imposes mandatory restrictions, for the first time ever, on California residents, businesses...
June 15 2015
If you’ve decided that it’s time for your kids to take over the family business, there’s more to it than simply handing them the keys. You need to have a succession plan. We can’t...
June 15 2015
Let’s talk about your green industry company’s first impressions… Even if you think your company does a pretty good job managing this all-important step, you’ve probably not...
May 15 2015
Having an exit strategy two to three years ahead of time allows you to maximize your company’s value. This article addresses common misconceptions and mistakes that we have found business owners...
May 15 2015
One of the main keys in winning initial and return business from your prospective clients is a solid guarantee. Simply stated, your clients want to have the assurance that the services or products they...
May 15 2015
"There just aren’t enough hours in the day for everything I have to do!” Haven’t we all said that at one time or another? If you’re involved in the green industry in any sort of...
April 15 2015
Imagine that you had the services of a magnificent sales person to whom you paid a paltry amount of money, yet he or she would work for you 24/7/365 and you would never hear a complaint or a demand for...
March 16 2015
Time and time again, I hear from my green industry clients about the challenge of having crystal clear communication with their foremen, supervisors and employees. What they thought was communicated...
Feb. 19 2015
There’s no doubt that Facebook participation can be an asset to any business. the question is how you can use it to promote your company, yet be sure your team members are cautious in the way they...
Jan. 15 2015
In a conversation I recently had with one of my clients, he expressed his concern about finding employees who he could hire for 12-16 weeks. Due to the nature of his business, it is typically very busy...
Dec. 15 2014
First, in order for any small business owner to be successful, it takes a lot of hard work. Realizing that they can always count on themselves to do it the “right way,” it quickly becomes a...
Nov. 17 2014
With the current labor shortage in our industry, landscape contractors have had to be creative and find ways to do more with fewer people. For example, the crews responsible for mowing the grass at New...
Nov. 17 2014
One of my green industry clients recently made the move to invoicing their customers electronically. One thing he and his staff learned immediately was that some of their Baby Boomer customers did not...
Oct. 15 2014
Do you know someone who is very comfortable doing a job that has no leadership dimension, even though you just know they will thrive as a leader? Many of them have a condition that is sometimes referred...
Sept. 15 2014
There was a study about customer satisfaction that was conducted by a research group. The results were so startling that it quickly became obvious that the outcome could apply to all types and sizes...
Aug. 15 2014
I recently received a very clever phone pitch. A telesales person called to congratulate me for being such a good magazine customer. She offered me five magazines, free of charge, for 60 months. I thought...
July 15 2014
William James, the famed American philosopher and psychologist, once said, “When two people meet, there are really six people present. There is each person as they see themselves, each person as...
June 16 2014
In an age of cynicism and irony, Northwestern Mutual is a throwback to a more innocent time. The company is the antithesis of ‘cool.’ It has the kind of culture in which people embrace plain...
June 16 2014
A few years ago, a guy I grew up with told me he’d decided to start his own business. I thought he’d never be able to pull it off, as he was not exactly what you’d call a “star...