I’ve heard it said before, “People don’t leave jobs, they leave managers.” I suspect we’ve all been there at one time or another. While I hope you’ve never had to endure working for a bad manager, please also don’t actually be the bad manager who drives people to start looking elsewhere!
A Gallup poll of more than 1 million employed U.S. workers, referenced in a recent Forbes magazine article, concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. “It doesn’t matter how good a job may be, people will quit if the reporting relationship is not healthy,” the article states. It concludes, “People leave managers, not companies ... in the end, turnover is mostly a manager issue.”
But there’s also a flip side to that coin. Just as a bad manager can ruin a good job, a great manager can make a good job even better. If good labor is as valuable as I hear everyone saying it is, it’s important to make sure you don’t let the good ones get away. What can you do to increase the odds of them sticking around? As it turns out, plenty.
It really comes down to making your employees feel valued. One way of doing that is by listening. You may not completely agree with the employee, but just knowing his concerns are being heard can go a long way in earning and keeping his loyalty.
Another way to keep your employees looking forward to punching the clock day in and day out is by investing in them. It could be by providing training or certification classes or by giving them raises after a certain length of employment.
A simple perk like a prime parking spot or acknowledging when someone goes above and beyond for a customer might be all it takes to let them know they are appreciated.
Of course, it’s also possible that you could do all of these things, and the employee still doesn’t work out or decides to leave the company, but I say it is still worth it.
Those who do respond to your efforts will thank you for them, not only by doing a good job, but by staying with your company. And they’ll spread the word about what a good employer you are. That means more people want to come work for you. You’ll have your pick of employees, and your good reputation in the community will earn you more customers. Everybody wins!