Kioti Tractor, Wendell, North Carolina, recently awarded top customer experience honors — the 5-Paw certification — to more than 80 dealers in North America. Of the 84 5-Paw dealers awarded for their efforts in 2018, 18 were awarded the 5-Paw premier certification, the highest level possible within the KIOTI 5-Paw Dealer Excellence Program. The certification was created to celebrate Kioti dealerships going above and beyond for their customers.
“At KIOTI, we are committed to the total customer experience,” says Peter Dong-Kyun Kim, president and CEO of Daedong-USA Inc. Kioti Tractor Division. “Recognizing more than 80 dealers with our highest customer experience certification for a second year in a row exemplifies our dealer’s dedication to top performance and exceeding our customer’s needs.”
To receive the sought-after 5-Paw certification, Kioti dealers are evaluated annually on their mastery of service, sales, operations, parts support and marketing. Dealers who meet or exceed these qualifications earn the right to display Kioti’s exclusive 5-Paw logo at their dealership. This logo represents each dealer’s dedication to an outstanding ownership experience and top-level service for each customer when they purchase a Kioti tractor or UTV.
“In the 11 years since 5-Paw’s inception, Kioti has been proud to award this honor to 175 unique dealers across North America, many of whom receive the honor year after year. These dealers share our commitment to the highest level of customer service and are very deserving of this exclusive award.” Kim says.
The Kioti 5-Paw Dealer Excellence Program was created in 2008 to recognize exemplary dealerships and provide exclusive benefits as a reward for their achievement. A select number of dealerships in the Kioti network receive this certification each year, illustrating a dedication to maintaining the standard of excellence that Kioti is known for.