June 21 2019 08:51 AM

Customers can submit and track maintenance requests with the new web application.

BrightView Holdings Inc., Plymouth Meeting, Pennsylvania, has announced the launch of BrightView Connect, an interface for property maintenance engagement.

BV Connect virtually connects the customer with BrightView’s service team to deliver an effortless experience with seamless property maintenance management. This continuation of BrightView’s family of client-facing solutions is a web application that enables customers to submit and track requests for landscape services, keep track of property maintenance schedules, submit photo service requests and receive timely updates from BrightView account managers.

The BV Connect dashboard provides real-time weather-related communication and active maintenance requests at-a-glance. The portal also pushes out notifications when service requests are created, updated and resolved.

“This elevates our intense customer focus, which is the core of BrightView’s mission,” says Jeff Herold, president of BrightView Landscape Maintenance. “We understand that life is busy, so the ability to directly access BrightView’s services at the client’s convenience is invaluable.”

BV Connect’s interactive features, an extension of the services offered through HOA Connect, enhance the services offered by BrightView’s landscape maintenance segment. These services include maintenance, fertilization, tree care, weed and pest management, storm preparedness, snow removal and exterior upkeep services. With a rich history of more than 80 years of exterior maintenance, BrightView provides a broad portfolio of services for commercial properties across the country.

Herold adds, “The ability for the customer and property manager to collaborate directly with our personnel, in one portal, further solidifies BrightView’s position as the gold standard in commercial landscaping.”