HPC Fire Inspired, Dayton, Ohio, a manufacturer of gas fire features and fire-and-water features for residential and commercial applications, is adjusting its business model for a more direct line of communication with its customers. Effective July 1, HPC will no longer employ independent sales representatives. The company added customer specialists to its customer service team to better serve its dealers, distributors, OEMs and e-commerce customers.
As we focus on strengthening our strategic partnerships, the HPC sales and marketing team will now consist of the following groups that are ready to service any HPC Fire Inspired needs:
- customer specialists
- customer service / order entry
- NFI certified technicians
- market manager – digital marketing support
“We believe that customer service is not just a department, but rather it is the entire company” says Sean Steimle, CEO of HPC Fire Inspired. We will continue to strive to exceed your expectations!”