May 7 2021 10:17 AM

Slingshot is a field service provider of customer call center software.

Holmdel, New Jersey-based WorkWave acquired Slingshot, a field service provider of customer call center software combined with outsourced sales, lead and customer response services.

“The need to grow their business — to attract, retain, and maximize each customer relationship — is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers,” says WorkWave CEO David Giannetto. “By bringing such an outstanding organization into WorkWave, we will be able to provide unique integrations into our solutions that will increase the unparalleled advantage our customers have over their competition, reinforcing that WorkWave is the premier partner to service organizations.”

Slingshot delivers call center software capable of interacting with customers across multiple methods of communication, from phone and SMS to email and chatbot. Customers can utilize this platform and the Slingshot team to enable or outsource their sales operation.

Slingshot will continue to support its customers operating on non-WorkWave platforms, but new integrations with WorkWave solutions will increase the value for customers in the WorkWave family.

“We’re thrilled to be a part of WorkWave’s industry leadership and portfolio of solutions, working together to provide strong, measurable value for our customers,” says Jon Soldan, CEO of Slingshot and now SVP of slingshot operations for WorkWave. “Slingshot has always been about enabling conversations and more effective interactions between home service professionals and their customers, and by joining forces with WorkWave, we’ll be able to accelerate our goal of a tech-enabled contact center with 360-degree data and reporting, better scheduling and payment opportunities, and greater conversion for our customers.”