Nov. 23 2021 01:48 PM

Run through a new app, Direct Repair allows users to process a tool repair request, print a pre-paid shipping label and receive status updates.

Makita U.S.A. Inc., La Mirada, California, has released a brand-new Direct Repair online service and app. Using the app, users can process a Makita tool repair request, print a shipping label and receive update notifications.


With the new service, users can package their damaged tool with a provided, custom-printed label and drop it off at any nationwide FedEx shipping location. The package will be delivered to a Makita factory service center. Direct Repair provides free shipping to and from a Makita factory service center. Users will have 24/7 access to status updates.


Once the tool is repaired, the service center ships the tool back to the user. On average, most tool repairs are completed by Makita technicians within three days upon receival.


“After-market service has been a point of focus since the company was founded,” says Mark Cox, national service manager of Makita U.S.A. “Direct Repair provides our customers with easy access to Makita factory service centers for fast and efficient service. Makita’s industry-leading turn time on repairs coupled with no cost direct shipping ensures tools are quickly back on the job with minimal downtime and expense.”


In celebration of Direct Repair’s release, Makita is offering free labor on all tool repairs in its factory service centers until Nov. 30.