COVER STORY
Go the extra mile
Encourage a healthy customer relationship by making it personal.Most service-based companies have high goals for customer relationships. Green industry professionals might have an edge on understanding how to really build something that lasts. Developing a strong customer relationship takes a lot of the same things that cultivating a healthy plant does, including plenty of time and effort, right from the start.
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The key to Oahu, Hawaii-based Mulkern Landscaping & Nursery’s success is Kevin Mulkern’s ability to focus on projects, while his wife Susan attends to the details.
Use these 5 tips to build a culture of service excellence.
Use drip irrigation for direct application of water for clients.
Use native plants to build a vibrant, sustainable design.
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